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SalaryAbout Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
We are looking for a content marketing strategist to join our creator marketing and social commerce team. Our Client Success Managers within our SoCo and Influencer Marketing space are product, industry, and client experts. They are deeply curious about how our social-focused products and services work to best serve our customers and know the key advantages that make Bazaarvoice an ideal partner. Working hand-in-hand with some of the largest brands and retailers on the IR500, our Client Success Managers are trusted advisors to both clients and our internal teams. The role has three focus areas- Client Success, Content / Influencer Marketing, and Social Media and the right candidate will have demonstrated a love for social media, an understanding of the creator economy, strong strategic thinking, and getting creative with content.
What you'll be doing:
- Client care:
- Act as strategic advisor to clients to maximize their ROI using Bazaarvoice solutions
- Strategically and creatively guide clients toward achieving their goals and help them measure results with our affable.ai and Social Commerce solutions
- Demonstrate to key client stakeholders the value of the Bazaarvoice partnership with key metrics, reporting, and program success
- Manage client relationship health by identifying, documenting, and working with multiple internal teams to mitigate risk and increase client satisfaction
- Partner with the Bazaarvoice Sales & Client Success team in renewing commercial agreements, account planning, and growing the accounts of clients within your assigned portfolio
Social expertise:- Provide strategic support to clients building creator and Influencer Marketing programs
- Develop deep understanding of Bazaarvoice visual & social content and the role this content plays in e-commerce
- Act as a subject matter expert across multiple social channels and strategies (IG, TikTok, FB, Pinterest, etc.)
- Educate the business on innovations in creator marketing, social and e-commerce
- Provide client feedback to product, marketing, and services teams
Who you are:
- Positive, self-starter attitude with a knack for creative problem solving
- Customer-centric - you keep the best interest of clients in everything you do
- Exceptional communication skills (oral and written), experience in content creation preferred
- Bachelor’s Degree and work experience in marketing, social media, and/or customer service preferred
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Transparency & Integrity Builds Trust
At Bazaarvoice, we carefully consider multiple factors when determining compensation, including your background and experience. We also take geography into consideration when we can but are not able to accommodate every location when determining our ranges. These considerations mean that compensation can vary. That said, we expect the base salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additional compensation incentives including an annual bonus and other great benefits. Your recruiter can share more about the salary ranges and total compensation package during the hiring process. If this compensation is somewhere in your ballpark, we encourage you to apply!
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Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
