Clients Specialist (Transport)

About us: With a combination of European and North American experience and expertise in the field, Andy prides itself on providing the highest level of customized services, including freight forwarding, logistics, warehousing and fleet maintenance.

We recognize that empowered employees are more innovative, more efficient and can outperform traditional transportation companies.

About the Role: This role is offered on a full-time and permanent basis. The ideal candidate will be responsible for managing and covering all aspects of their clients’ order. You will work closely with our Operations team to ensure a superior customer service experience to all of our customers. You will play an integral role in contributing to the CSR team and organizational success. You will be working collaboratively within our customer service team and once fully familiar with existing processes and procedures, you will be called upon to contribute to our ongoing drive for continuous improvement.

Primary Responsibilities:

• Negotiate, book and coordinate cargo movements for dry van division.
• Maintain and increase current client contracts
• Accountable for the day-to-day execution of customer orders, track & trace, securing Proof of Delivery
• Assuring all the customs paperwork for crossing border (PARS, PAPS, ACE / ACI) when requested

• Satisfy all customer inquiries effectively and completely.
• Act as the primary contact for the dedicated portfolio of customers, and the secondary contact for the customers you support as a backup CSR.
• Monitor and action CSR inbox emails and answer customers general daily inquiries by telephone
• Compare waybills with purchase order and follow-up with customers when there are discrepancies
• Data management (e-filing).

• Establish and maintain ongoing customer communications to ensure effective service delivery and prompt issue resolutions.
• Create and update orders in TMW.
• Coordinate import and export freight

Skills and Knowledge:

• Minimum of 2 years’ experience in Customer Service and/or Inventory Planning within a Logistics/ Supply Chain environment, with trucking experience.

• Strong written and verbal English language communication skills
• Strong numerical aptitude
• Ability to work well independently and within a team to achieve goals and targets
• Working knowledge of MS Office: Excel & Word, Outlook
• Customer oriented with a drive to create an excellent customer experience

• Experience with Continuous Improvement initiatives would be considered an asset
• High school diploma or equivalent.

How to Apply:

If this opportunity sounds like the right fit for you, please submit your resume today.

We welcome all applications; however only those candidates who meet the requirements and are shortlisted will be contacted

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Employee assistance program

• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Andy Transport