Client Care Specialist

Join the team at Archways, in partnership with True North Psychological Services,as a Client Care Specialist. This position will be full-time for an 18-month period (maternity leave) followed by a permanent part-time position of at least 24 hours per week, with the potential to increase to full-time hours.

As the Client Care Specialist, you will provide ongoing support for a multidisciplinary clinic. Reporting to the Client Care Lead, you will be responsible for scheduling client appointments, processing all billings, collecting fees from clients, confirming insurance coverage, and following up on any missed payments. You will also help support the clinic by fielding phone calls and inquiries, maintaining a tidy reception area, and providing excellent customer service to our valued clients.

Archways provides high quality mental health services to the members of our community by offering services in Psychiatry and Psychology.

Our team of clinicians have decades of combined experience and believe in providing mental health services that will treat and address underlying issues over the long term, rather than offering a quick, temporary fix. Our goal is to help our clients find the path to their best self so they can move forward with the tools they need for long-term success.

Who you are:

• Possess a strong work ethic and have an exceptional eye for detail with the ability to think outside the box
• Able to thrive in a team setting and also have the self-discipline to work independently
• Ability to build rapport and exude professionalism with all interactions
• Possess high-level customer service and telephone skills
• Excellent organizational and multi-tasking skills
• Have a positive attitude and a strong desire to learn and expand your skills
• Effective oral and written communication skills
• Demonstrate superior conflict resolution skills by balancing assertiveness and sensitivity
• Ability to learn quickly and effectively use various computer billing and reporting systems
• Ability to maintain confidential records and information
• Leads by example and practices good time management skills
• Knowledge and experience of modern office practices that optimize technology and time management
• Completion of a recognized Administration and/or Business Certificate (or equivalent) or three years administrative experience is required
• Experience in a mental health clinic experience would be considered an asset
• Proficiency with various software applications including Excel, Word, PowerPoint is required
• Experience with WSIB and/or Blue Cross billing and EMR technology would be considered an asset

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Salary: $18.00-$21.00 per hour

Expected hours: 37.5 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person