Address
Form of work
Salary
Why GM Financial?
Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. We are looking for people who want to embark on a career journey where you are satisfied at work, and you are using your skills to create a positive impact.
Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. At GM Financial, our collections team partners with customers to customize a payment plan through an engaging and unique service experience.
If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.
Responsibilities:What You’ll Be Doing
- Make outbound and take inbound calls to collect on past-due customer accounts
- Actively listen to our customers and offer solutions to resolve customer accounts while providing a remarkable experience
- Strive to outperform expectations with a positive and fun attitude in a team environment
- Ensure actions follow company policies and laws
- Maximize productive time by utilizing effective time management skills
- Contribute towards strong performance and cultivate a positive culture
- Engage in continuous learning opportunities
Qualifications:
Experience
- Working with customers in a service-minded environment
- Previous experience in collections or finance; considered an asset
- High School Diploma or equivalent required
- Bilingual in French and English in required.
What We Offer
- Start rate start rate - $22.00/hour ($21.25 hourly + $0.75 bilingual premium).
- We will offer hybrid 30 days post training.
- Excellent Health, Vision and Dental Benefits.
- Company Match program for RRSP contributions.
- Hybrid work schedule offered after 90 days training period; ability to work a portion of your week from home (Office located in Peterborough ON).
- Generous Paid Time Off (personal, vacation, sick, paid holidays).
- Dynamic relationships between teams and leadership.
- Casual Dress Code
