Invoicing & Collections Representative

At Custom Fire & Sprinkler Services Ltd., we pride ourselves on delivering exceptional fire protection solutions to our clients. As an experienced and detail-oriented Invoicing & Collections Representative, you will be responsible for multiple tasks throughout the office, such as:

• Prepare and distribute invoices to customers
• Process payments, credit memos and invoice adjustments
• Initiate communication with customers to resolve past-due collection balances, including timely follow ups if a reply is not received
• Monitor and maintain up-to-date records for client accounts and review accounts in arrears to ensure appropriate actions are taken
• Respond to a high volume of collections email correspondences from customers
• Create reports on collection activity and accounts receivable statuses as required
• Handling inbound/outbound calls
• Filing and organization of paperwork
• Assisting senior and office staff with day to day operations
• Other duties as assigned

What we’re looking for:

• Previous experience in Invoicing & Collections
• Proficient in all Microsoft programs (Word, Excel, Outlook, etc.)
• Excellent oral, written, and communication skills
• Ability to take ownership and resolve conflict
• Strong phone manner with the ability to multitask
• Comfortable working in a high-volume, fast-paced environment
• Detail oriented with high standards to accuracy

We appreciate all the applications to this job posting, but please note only eligible applicants will be contacted for an interview.

Job Type: Full-time

Salary: From $23.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• WHITBY, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• collections: 2 years (required)

Work Location: In person