Costumer Service Representative - B2B (Work From Home)

The position we are offering is 100% Work From Home, except for the first day as it is necessary to pick up the equipment from the office.

Front Line Group, a division specializing in business process outsourcing, provides consumer-focused first-party solutions to clients across North America for superior recovery of new delinquent accounts. Our priority is customer-centric, focusing on retention and customer experience.

Job Summary

· This position aims to provide outstanding customer service and credit support to businesses (B2B) in a call center environment.

· We offer you a permanent position, 37.5 hours per week Salary of $19 + bonuses up to $300 per month Group insurance, including medical, dental, and vision care Employer contribution to the group RRSP

Tasks and Responsibilities

· Provide exemplary service through outgoing and incoming calls

· Communicate with our client's consumers regarding general information, credit application approval verification

· Provide information on account activities, keep clients informed of their credit applications Research alternative solutions tailored to customer accounts

· Must be able to travel to pick up work equipment

Qualifications

· Available for work schedules Monday to Friday between 8:00 AM and 8:00 PM

· One (1) year of customer service experience

· Organized and able to perform multiple tasks simultaneously

· Excellent interpersonal skills and problem-solving abilities

· Knowledge of the banking industry (an asset) Familiarity with banking procedures and good judgment

Job Type: Full-time

Salary: $19.00 per hour

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work From Home

Schedule:

• 8 hour shift
• Day shift

Application question(s):

• Are you able to pick up the equipment at our Markham location ?

Experience:

• Call center: 1 year (required)

Language:

• English (required)

Work Location: Hybrid remote in Markham, ON L3R 9T7

Expected start date: 2024-04-22