Counter Sales Associate

Come be a part of Desco - one of Canada's Best Managed Companies since 2009 – earning us the ultimate honor of Platinum Club Member Status.

SUMMARY:

We are currently looking for driven, career motivated and customer service oriented individuals to join our Customer Counter team located in Orillia, ON.

If you consider yourself a quick learner with an eye for detail, a customer focused mindset, and enjoy the challenge of physical work - this may be the opportunity for you!

DUTIES:

Reporting to the Branch Manager, this role’s focus is to generate new and repeat sales by providing customer service excellence at the counter and presenting a professional and attentive image to customers and suppliers. The role will also provide back-up to the warehouse as required.

• Serves customers by phone, email, text messaging or in-person ensuring the customer’s order is entered accurately into the system.
• Accurate and efficient picking of customer orders for pick up at the counter and for delivery when appropriate.
• Answer pricing enquiries and stock checks. Provide technical information and product specifications.
• Coordinate delivery arrangements with the customer and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Create and maintain product displays that engages customers and helps stimulate sales activity, keeping merchandise and counter areas clean and professional.
• Recommend alternate products based on cost, availability or specifications.
• Communicate promotional sale items as well as discounted slow moving and obsolete inventory.
• Proactive contact with customers to ensure ongoing satisfaction and remain current on consumer preferences, changes in local codes and product developments.
• Perform various branch administration; billing; vendor returns, etc.
• Provide backup assistance to warehouse through the preparation and packing of orders, assisting in the receiving of material, and helping load/unload trucks as required.
• Assists in annual physical inventory counts.

WHAT YOU OFFER:

• 2-3 years related technical/sales experience in the Plumbing or HVAC industry, ideally within a wholesale distribution environment,
• Post-secondary education in Plumbing or HVAC, or equivalent experience an asset,
• Strong background in HVAC preferred
• Ability to lift 30lbs comfortably
• Excellent interpersonal and communication skills,
• Positive attitude and customer service oriented with a sense of urgency, and
• Computer literate; Basic MS Outlook, Word and Excel skills.

WHY DESCO MAY BE RIGHT FOR YOU:

• Canada's Best Managed Companies; Platinum member
• Profit Sharing Program
• Comprehensive Health Benefits
• RRSP Contribution Matching
• Learning & Development Opportunities
• Additional Holiday Closure
• A Supportive and Positive Work Environment

As a leading Canadian owned plumbing, HVAC and hydronics wholesale distributor, we are comprised of 17 locations and 3 luxury showrooms and are a proud supporter and supplier to the essential Plumbing and Heating trade contractors in the Ontario market.

Job Types: Full-time, Permanent

Salary: From $52,000.00 per year

Benefits:

• Dental care
• On-site parking
• Paid time off
• Vision care

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

Experience:

• plumbing and HVAC sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Ability to Commute:

• Orillia, ON L3V 0Z2 (required)

Work Location: In person