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SalaryCUSTOMER SERVICE REPRESENTATIVE/RECEPTIONIST
With over 30 years experience, RB Heating ClimateCare stands out as the premier provider of residential heating and cooling systems in the kemptville area. We offer excellent compensation, comprehensive benefits, an outstanding work environment/culture, and much more!
Do you have a great attitude and love talking to people? This could be the perfect job for you.
We're looking for the Voice of Our Company.
This Customer Service Representative position requires a genuine and friendly phone voice and personality. Someone who's easy to talk to and likes helping people.
Primary Responsibilities:
- Professionally handle incoming requests and calls from customers while ensuring that issues are resolved accurately and promptly.
- Make outbound calls to existing customers regarding maintenance contracts and membership renewals
- Greet walk in customers
- Dispatch/support technicians by relaying accurate information
- Responding to sales leads and generating new business
- Educate customers on products and services for optimal understanding
- Processing and balancing credit card payments daily.
- Review Invoicing
- Other administrative tasks as required
The successful applicant will have/be:
- Dependable, reliable and trustworthy
- Professional and welcoming telephone manner
- Strong attention to detail and sense of urgency
- Great at communicating, problem-solving and staying organized
- Ability to handle stressful calls and issues with a calm and reassuring demeanor and attitude
- Interest in learning - become the subject matter expert people rely on
- Team Player
- Computer savvy
The ideal candidate will have 2 years of Customer Service experience. HVAC knowledge, and scheduling experience are assets
Job Types: Full-time, Fixed term contract
Contract length: 18 months
Salary: $20.00-$21.00 per hour
Expected hours: 37.5 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Tuition reimbursement
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (required)
Work Location: In person
Application deadline: 2024-03-31
Expected start date: 2024-04-15
