Customer Care Centre Representative & Unified Banking Clerk

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Girl Guides of Canada is seeking a detail-oriented Customer Care Centre Representative/Unified Banking Clerk

*Remote work arrangement.

About This Opportunity:

This is a unique and exciting opportunity within GCC! The chosen candidate(s) will split their time working with both the Customer Care and Unified Banking teams. This role will help you understand the Customer Care support provided to both volunteers and caregivers as well as the supporting the Unit/District Treasurers who track the revenue (e.g., cookie sales, outdoor excursions) and expenses (e.g., badges for activities, camping supplies) for approximately 5,000 Units/District accounts nationwide. If your passion is providing great customer service and you have a knack for numbers, this is the role for you. The candidate(s) will be working on each team during their respective peak times, splitting the year about 50%-50%.

In this role you will:

The Customer Care Centre Representative role responsibilities include:

• Process a high volume of phone calls, chats and emails every day.
• Become an expert on our programs, resources, processes, and deadlines so that you can provide

timely responses to a full range of questions from the public, parents, and members.

• Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.
• Apply organizational policies regarding inclusivity to content, member communication and customer.
• service.

The Unified Banking role responsibilities include:

• Collaborate with Help Desk inquiries to identify and resolve unit/district banking related questions.
• Provide customer service for volunteers, advising on any banking questions or concerns in a timely manner.
• Develop and maintain electronic filing system related to ongoing email communications as well as back up information required for verifying transactions.
• Be responsible for verifying the accuracy and compliance with policies of a high volume of revenue and expense transactions each day (approx. 100 transactions per day).
• Understand and apply organizational policies regarding inclusivity to Unified Banking processes, member communication and customer queries/service.

You are the Ideal Candidate if you have:

• 1-2 years of customer service experience and are working towards or have completed a degree or diploma in a related field (Accounting or Business Administration) or have equivalent work experience.
• Have intermediate knowledge of MS Office – Word, Excel, and Outlook.
• Have excellent attention to detail, strong organization practices and sound analytical skills in relation to numerical data.
• Can demonstrate the ability to provide exceptional customer service.
• Comfortable working independently
• Critical thinking and problem-solving skills with the ability to effectively utilize provided resources and apply good judgment to escalate issues when required.

Additional Assets:

• French language skills/fluency (and any other language spoken in Canada).
• Familiar with Girl Guides of Canada and/or have experience working with volunteers in the non-profit organizations.
• Knowledge of/experience with Guiding.

Salary commencing at: $40,166*

*Based on location, Greater Toronto Area

If this sounds like a job tailor-made for you, apply today! Send your cover letter and resume (as one file) by date,to: Simon Bain, Talent Acquisition Specialist - HR@girlguides.ca. Reference position title in subject line of email.

This position will remain open until filled. Interviews will be conducted on a rolling basis.
Submissions without a cover letter will not be considered. Please note that GGC accepts all genders for job applications. We encourage all candidates to apply, even if they do not meet all the job requirements.

GGC is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free, and we encourage applications from people who are racialized, Indigenous, people from the 2SLGBTQI+ community, people with disabilities and other equity seeking groups. GGC welcomes girls and women – cisgender and transgender – as well as non-binary people who are comfortable in spaces that focus on and are driven by the experience of girls.

Upon request, Girl Guides of Canada-Guides du Canada will make available accommodations during the recruitment process. Please note we do not require applicants to identify as a person with disability, or to disclose their disability, to request or access accommodation. Accommodation requests should be made in advance to People & Culture at HR@girlguides.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: From $40,166.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Work from home

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: Remote