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SalaryAre you looking for a Great Place To Work? Waste Solutions has been certified GPTW since 2021, and recently landed on the Best Workplaces in Canada list! As a technology-enabled
Waste Solutions is one of the largest independent management companies for waste and recycling services in Canada. For the last five years (2019-2023), we've secured a position on The Globe and Mail's list of the Fastest Growing Companies in Canada. Additionally, we take pride in being certified as a Great Place to Work for the last four years (2020-2024). We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join our Customer Care team as a Customer Care Representative.
Job Description:
Reporting to the Customer Experience Supervisor, the will be responsible to nurture and maintain existing relationships with clients. They are responsible for relationship management and continuing to grow these relationships by recognizing and helping to secure opportunities for growth within their key markets. They are also responsible to handle requests from all sites that come through to the Support teams inboxes.
Responsibilities:
- Receiving inbound customer calls and emails
- Updating CRM Software with client interaction details
- Dispatching Service Requests
- Data Entry and administrative functions
- Reporting
- Sensor Management
- Nurture business relationships with current accounts
- Management of the day-to-day issues and tasks for current accounts
- Responsible for all account changes/modifications
- Identify opportunities within current book of business
- Recognize and assist in the implementation of new programs for clients
- Present new future opportunities to accounts
- Collect pertinent information from prospective clients
- Preparation, negotiation, and execution of service agreements
- Meet or exceed new business and retention goals and targets
- Pursue additional sister accounts
- Ask for outside referrals
- Additional Duties as assigned
Requirements:
- 3+ years in Customer Care or related role
- Proficiency in Microsoft Office (Word, Excel & Outlook)
- Proven ability to problem solve, troubleshoot & deliver on client-focused solutions to meet customer needs.
- Ability to strengthen customer relationships through ongoing customer interactions
- Exceptional organizational & Communication Skills
- Fluent in both English & French considered an asset
Why Work at Waste Solutions?
- Team atmosphere with great company culture
- Competitive salary
- HSA Benefits Plan
- RRSP Matching
- Company events
- Virtual healthcare
Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.
