Customer Experience Manager

Job description

Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time)
Ensure all employees deliver a top-tier Customer Experience, proactively addressing and resolving any concerns related to vehicle quality and preparation
Recruit, train, and develop management and staff, maintaining prompt position fulfillment, providing ongoing performance evaluation, and ensuring adherence to Tesla's policies and procedures
Uphold brand standards through facility maintenance, showroom presentation, and cost control, while ensuring compliance with Tesla’s dress code and grooming guidelines

Bachelor’s Degree, 2+ years applicable experience, proven track record to meet or exceed goals, or equivalent
Self-starting entrepreneur with exceptional management skills, great attention to detail, and ability to prioritize multiple projects while adhering to business-critical deadlines
Excellent written and verbal communication skills with a dedicated and ethical approach to sales and sales operations
Ability to develop collaborative relationships and act as a well-respected, trusted partner
Ability to work evenings and weekends in a retail environment, ability to relocate as needed
Valid driver’s license in country of employment and ability to obtain appropriate state licensing, where applicable

Refer code: 2125108. Tesla - The previous day - 2024-02-23 20:32