Senior Manager, Branch Technology Experience (Bte)

04/29/2024

Address:

33 Dundas Street WestStrategy & Change

This is a 9 month internal secondment or an external contract

The Senior Manager, Branch Technology Experience will understand the overall business performance targets and desired customer and employee experience in order to redefine the way we approach and execute on our Branch Technology in three key areas (performance, capability, and service level) to deliver an improved employee and customer experience. The Senior Manager, Branch Technology Experience will work with appropriate technology and branch teams to help oversee the successful deployment of technology updates ensuring employees can easily access, understand and action. This role will support technology delivery strategies, ensuring effective representation of the business needs and goals including acting as the business sponsor or business partner for the deployment of various projects.

In addition, the Senior Manager, Branch Technology Experience will:

• Lead the team of Task Force Leads, to ensure the escalation process provided to the frontline continue to be effective and efficient, manage senior leader escalations and stakeholder management, while partnering with the BTE technology team to continue working towards our shared goals.
• Ensure technical issues / incidents are resolved in a timely manner, keeping 2-way communication with the field to ensure we have a strong pulse from the field on technology issues, and overseeing / partnering with our technology partners to address systemic / trending issues negatively impacting the frontline.
• Responsible for identifying, managing and driving improvement backlogs for BTE.
• Work closely with the BTE Change Lead to ensure the appropriate information of upcoming technology changes or best practices to minimize technology issues are shared and cascaded to the front line, ensuring employees can easily access, understand and action workarounds where available.

Qualifications:

• Possesses a university/degree/college diploma in related discipline(s) or equivalent work experience, 7-10 years of relevant experience
• People management experience
• Knowledge of distribution/branch systems is desired as is a strong aptitude for technology
• Detailed knowledge of systems and applications used by Personal & Business Banking
• In-depth knowledge of branch operating environment
• Exhibits solid knowledge of Enterprise technology standards and guidelines
• Possesses advanced presentation, facilitation and communication skills, both oral and written
• Demonstrates advanced relationship management and influence skills
• Illustrates advanced developed analytical skills
• Able to work well within a team and as an individual contributor
• Open to change, tolerant of ambiguity
• Highly motivated & demonstrates initiative
• Well-organized & detail oriented

$84,000.00 - $156,000.00Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.