Customer Experience Specialist

Join Us as a Customer Experience Specialist!

Are you a master of first impressions, with a knack for providing top-notch customer service? Do you thrive in a fast-paced environment where your organizational prowess shines and where no two days are the same? If so, we invite you to become our next Customer Experience Specialist!

About Us:

Located in Stoney Creek, we're a forward-thinking bookkeeping services firm dedicated to helping businesses of all sizes navigate the complexities of financial management with ease. With a commitment to precision and excellence, we pride ourselves on delivering tailored solutions that empower our clients to thrive.

Position Overview:

As our Customer Experience Specialist, you'll be the smiling face that greets clients with warmth and professionalism, while also providing essential administrative support to ensure the smooth operation of our office. This dynamic role blends receptionist duties with administrative wizardry, offering you the chance to showcase your versatility and make a meaningful impact every day.

Responsibilities:

- Be the warm and welcoming first point of contact for customers, visitors, and callers, ensuring every interaction leaves a lasting impression.

- Manage incoming calls, emails, and correspondence, directing inquiries to the appropriate team members and ensuring prompt follow-up.

- Coordinate appointments, meetings, and resources with precision, ensuring seamless logistics and customer satisfaction.

- Maintain organized and up-to-date filing systems for customer records, invoices, and other important documents.

- Assist with basic bookkeeping tasks, such as data entry, invoice processing, and expense tracking, to support our financial team.

- Collaborate closely with teammates, lending a hand wherever needed to support our collective success.

Qualifications:

- A minimum of 3 years of experience in receptionist or administrative roles, ideally in a professional services environment.

- Strong interpersonal skills and a genuine passion for delivering outstanding experiences with customers, colleagues, and vendors.

- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with basic bookkeeping software (e.g., QuickBooks).

- Exceptional organizational abilities with a keen eye for detail and accuracy.

- A team player mentality, coupled with a willingness to pitch in and support colleagues as needed.

- Ability to multitask and prioritize tasks efficiently in a fast-paced environment.

Benefits:

- Competitive salary commensurate with experience and comprehensive benefits package.

- Opportunities for professional development and growth within the company.

- A collaborative and supportive work environment where your contributions are valued and recognized.

- The chance to be part of a team that's shaping the future of financial management.

Join Our Team:

Ready to embark on an exciting new chapter in your career journey? We're eager to welcome a Customer Experience Specialist who's ready to impress customers and elevate our office operations to new heights. If you're ready to bring your unique talents to our team, we want to hear from you! Apply today by submitting your resume and a cover letter highlighting why you're the perfect fit for this dynamic role. We can't wait to hear from you!

Job Type: Full-time

Salary: From $20.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Administrative: 3 years (required)
• Customer service: 3 years (required)

Work Location: In person