Call Centre Customer Experience Specialist

Max Advanced Brakes is a retailer and distributor of automotive brake parts with a mission to make stopping power simple for consumers.

We specialize in brake pads, rotors, and related accessories which are manufactured to the highest quality of original equipment manufacturer (OEM) specifications. By investing in technology, our people, consumer education, and customer service, we strive to make acquiring quality brake parts simple for customers.

Established in 2010 with a vision to offer quality and extensively tested brake products at the best prices possible, today we remain steadfast to that same vision. Over the years as our customers’ needs have grown, we have scaled and developed an extensive physical distribution presence in Canada and USA to ensure we meet their demands for brakes in a timely and efficient manner.

To learn more about Max Advanced Brakes please visit www.maxbrakes.com

Position Overview

We are seeking a dynamic Call Centre Customer Experience Specialist to join our team. As the first point of contact for our retail customers via our Call Centre, you will play a crucial role in providing exceptional service and support throughout their purchasing journey. Your main responsibility will be to ensure a seamless and positive Customer Experience by effectively addressing inquiries, providing accurate information, and fostering open communication.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone calls and written correspondence.
• Handle challenging situations and conflicts with grace and professionalism.
• Develop and maintain in-depth product knowledge to assist customers in selecting the appropriate goods.
• Actively identify opportunities for upselling and cross-selling Max Advanced Brakes products.
• Adhere to established retail policies and procedures.
• Maintain storefront presentation and cleanliness.
• Assist with payment handling and transaction processing.
• Collaborate with the Customer Service Manager to ensure timely completion of tasks and projects.
• Contribute positively to our dynamic and diverse team.

Skills and Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Proficiency in computer systems and software applications.
• Knowledge of auto parts or experience with brake products preferred.
• Strong customer orientation and service mindset.
• Detail-oriented with a focus on accuracy.
• Ability to work effectively in a team environment.
• Experience in leadership and report analysis is an advantage.
• Ability to handle retail and customer issues effectively.
• Strong multitasking and prioritization skills.
• Reliable, energetic, and punctual with a positive attitude and solid work ethic.

Benefits of Working at Max Advanced Brakes:

• Career growth and development
• Competitive salary and commission structure
• Flexible health benefits
• Friendly work environment where after-work outings are not uncommon!

Additional Information

• Full-time permanent position
• The candidate must be available from Monday to Friday 9:00AM - 6:00PM
• Transit accessible location
• Max Advanced Brakes is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation(s), please indicate your needs on your cover letter and we will work with you to meet your accessibility needs.

Job Types: Full-time, Permanent

Salary: $17.00-$19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person