Inbound Call Centre Representative

Inbound Call Center Customer Service and Sales

ABOUT ZEDD CUSTOMER SOLUTIONS

Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals

Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious call center professionals.

You will join a friendly environment where we all work together to create a fun and exciting atmosphere. Zedd cares about your success and provides side by side coaching, re-training/up-training programs and job shadowing.

POSITION SUMMARY

We are looking for highly motivated and enthusiastic professionals who excel in fast paced environments to work on an inbound customer service and sales program.

Working in the call center you will be responsible for answering Inbound Calls and supporting customers with their credit card activation, basic account maintenance, as well as upselling additional products and services.

This position is located in our Scarborough office in the Markham Rd. and Hwy 401 neighborhood on Milner Ave.

ESSENTIAL FUNCTIONS:

• Handle inbound telephone calls.
• Work in a fast paced environment and have the ability to adapt quickly.
• Consistently meet established program sales targets.
• Immediately and effectively provide exceptional customer service levels to resolve customer concerns and inquiries.
• Contact new and existing customers to promote products and services directly from our client’s database.
• Offer feedback to the program supervisor based on errors or improving results.
• Maintain a positive and productive attitude.
• Be available Monday to Friday from 8:00 AM to 8:00 PM EST and Saturday from 9:00 AM to 5:00 PM EST.
• Demonstrate initiative and work in a team environment.
• Attend and actively participate in all required training programs
• Apply basic computer skills and accurate data entry to accurately input, retrieve and access customer information.

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:

• Company paid training
• Work environment that supports our employee’s career path
• 4% vacation pay directly deposited
• Paid holidays
• Medical, dental and vision coverage.
• Life insurance and long term disability coverage.
• Employee appreciation and recognition events throughout the year.
• Promotions from within the company.

KEY ATTRIBUTES REQUIRED:

• Excellent verbal and written English communication skills.
• Prior customer service and sales experience is an asset
• Enjoys working in a team environment
• Effective listening skills
• High school diploma or equivalent
• Satisfactory criminal and credit record check

COMPENSATION:

$16.55 per hour

Benefits also available

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. Zedd Customer Solutions is an equal opportunity employer, accommodations available upon request.

Job Types: Full-time, Permanent

Salary: $16.55 per hour

Benefits:

• Casual dress
• Commuter benefits
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person