Call Centre Customer Support Representative

Call Centre Customer Support Representative

Are you passionate about providing exceptional service and assisting others? ELC Solutions Inc. is actively looking for dedicated professionals to join our team as Call Centre Customer Support Representatives. As a key member, you'll play a vital role in delivering outstanding customer experiences, handling inquiries, and resolving issues. If you are customer-focused with a passion for exceptional service, we invite you to be at the forefront of our commitment to outstanding customer service.

Job Type: Full-time, Permanent

Responsibilities

Handling Inquiries: Manage inbound/outbound customer/vendor inquiries, bookings, negotiations, and authorizations. Address incoming calls with professionalism, courtesy, and efficiency, promptly attending to customer queries and concerns.

Communication: Effectively communicate verbally and/or in writing with customers/vendors. Provide comprehensive information about our services, guiding customers through the process to ensure a clear understanding of our offerings.

Complaint Resolution: Approach customer complaints with empathy and professionalism, working diligently to find effective and satisfactory solutions.

Compliance: Maintain compliance with industry standards, controls, policies, and practices.

Documentation: Maintain accurate and detailed records of customer interactions, ensuring a comprehensive understanding of customer needs and preferences. Record interactions to understand and address customer needs.

Team Collaboration: Work collaboratively with team members to achieve both individual and team goals, contributing to a positive and supportive work environment.

Shift Flexibility: Ability to work shifts on location between 6 am and 7 pm.

Other Duties: Perform additional assigned tasks as required.

Qualifications

Knowledge: Insurance and repair industry knowledge is an asset.

Experience: Minimum 2 years of customer service or Call Centre experience.

Skills: Proficiency in listening, organization, motivation, efficiency, and focus.

Communication: Excellent verbal and written communication skills.

Tech Skills: Competency in Word and Excel.

Multitasking: Strong ability to multitask and manage time effectively in a fast-paced environment.

Problem-Solving: Effective problem-solving skills and the ability to think on your feet.

Benefits

Competitive Compensation

Access to comprehensive training programs

Health and Dental Insurance

Opportunities for career growth

Job Type: Full-time

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Work Location: In person