Customer Support Representative

LMG is one of the top consulting firms in the greater Ottawa area. We work with renowned clients in the telecommunications industry and are gearing up to launch a campaign focused on new technological offerings. We have our eyes set on one goal, to grow their consumer base and expand their brand reputation into new markets across the country. With the tools and technologies provided by our clients, we can focus on putting our energy toward creating a remarkably unparalleled experience for each customer. This is where our Customer Support Representative Team comes in!

We are seeking individuals to join our incredible Customer Support Representativeteam, but we are certainly not looking for just anybody. LMG is looking for determined, hard-working, self-motivated individuals with top-tier communication skills to advance exponentially within our firm. If you are looking for a fulfilling career with endless opportunities, our open Customer Support Representative role is the perfect fit!

Responsibilities of the Customer Support Representative:

• Communicate with customers on products and services offered by our clients, eligible promotions available, and answering questions in a concise, consultative manner
• Attend daily meetings to stay up to date on all product knowledge, customer service tactics, customer turnover, and expectations
• Work alongside other Customer Support Representatives to ensure ultimate customer satisfaction targets are achieved
• Process all orders accurately and efficiently, maintaining client confidentiality
• Follow all client guidelines and regulations while interacting with customers to ensure a positive and engaging experience
• Attend and participate in virtual networking calls to expand client relationships and develop sales knowledge

Ideally, Our Customer Support RepresentativesWill Have:

• A background in Customer Service, Sales, or Communications
• A High School diploma or equivalent (an Associate’s or Bachelor’s degree is a plus!)
• An outgoing, energetic, and determined demeanor when interacting with others
• An undeniable drive for success and professional advancement in a lucrative industry
• An act for relating to a multitude of personalities and developing a sense of comfort with new customers
• A reliable and self-sufficient personality

Customer Support Representatives Perks:

• Bonuses and incentives weekly
• Growth potential in senior-level positions
• Weekly webinars to expand client knowledge and gain new customer-centric approaches
• Holidays off
• Volunteer opportunities to give back to our local communities
• Team Building events and travel opportunities across the region

Job Type: Full-time

Salary: $42,000.00-$47,000.00 per year

Benefits:

• On-site parking

Day range:

• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift
• Day shift

Work Location: In person