Customer Service Support Representative

The Company

Modular Software Ltd. is a privately-owned full service Canadian software manufacturer. Founded in 1977, Modular has built a reputation as an effective and reliable Enterprise Resource Planning (ERP) solution on the leading edge of the software industry. With continued advancements to the software such as: Electronic Commerce, Wireless Warehouse, and our next generation WebSeries Software, the tradition of excellence will continue. Here at Modular, customers deal with the ‘source’ and not just a branch office.

The Opportunity

The Customer Service Support Representative will provide product/services information and support to resolve any emerging challenges that our customer accounts face with accuracy and efficiency to ensure excellent service standards and high customer satisfaction.

Key Responsibilities

• Support customers on Modular Software’s proprietary products and solutions.
• Answer, evaluate and prioritize incoming requests from end users.
• Identify and escalate system problems.
• Develop training materials, reference guides and new feature updates for users.

Qualifications

• Post Secondary Education (or equivalent).
• 3+ years of experience in supply chain/ warehouse environment.
• 5+ years Customer Service.
• Problem solving and critical thinking and the ability to identify and resolve issues in a timely manner.
• Interpersonal skills, with a focus on resolving conflict while maintaining confidentiality and professionalism.
• Team oriented, with the ability to work independently.
• Strong communication skills, both written and verbal.

Job Types: Full-time, Permanent

Salary: $20.00-$30.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Supply chain: 3 years (required)
• Customer Service: 5 years (required)

Ability to Commute:

• Mississauga, ON L4Z 3C9 (required)

Work Location: In person