Sales Representative - Call Centre

Pharma Medica Research is a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are always looking for top talent to join our growing team! We're currently looking for a Medical Recruiter of to join our team! The Call Center Representative will be involved in recruiting subjects to join our clinical trials!
The Call Center Representative telephone screens potential subjects at Pharma Medica Research Inc. (PMRI). This position reports to the Supervisor, Recruiting and/or designate.

Duties and Responsibilities

• Creating new subject files in Computerized System
• Recruitment of subjects using PSMS
• Answering calls/e-mails from subjects or calling out from match list.
• Telephone screening of subjects, booking and canceling appointments.
• Provide subjects with relevant information for studies.
• Prepare subject screening merge package.
• Update subject screening file.
• Properly complete documentation of clinical activities according to GCP, SOP guidelines and/or EDA/TPD regulation.
• Participate regularly in PMRI training programs including GCP, SOP training and PMRI in-house training modules.
• Achieve 80% or greater in all PMRI training evaluations including GCP, SOP tests and PMRI in-house training module test.
• Follow Joint Health and Safety rules and regulations at all times.
• Photocopying.
• Other duties as required.

Requirements:

• Ontario Secondary School Diploma (OSSD)
• General knowledge of M/S office, and 1 year call center experience or related experience.
• Excellent verbal and written English communication skills.
• Ability to communicate clearly and effectively
• Excellent interpersonal skills.
• Ability to work both independently and as a team member.
• Exceptional organizational skills

If you feel like you'd be a good fit for this position, apply today!