Address
Form of workWillkommen allen zweisprachigen Bewerbern!
Are you fluent in both German and English, with strong managerial skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST?
Adecco is currently hiring a skilled and experienced Bilingual (German/English) Call Centre Manager, to work for our client, a world-leading class action administration firm. This is a remote job opportunity to work from anywhere in Canada!
Our client is searching for someone to assist with strong ability and experience to work in a virtual environment, and efficient in communication. The successful candidates will be offered the opportunity to expand their skill set with management related experience, coaching, and mentoring and the ability to provide strategic insight into adherence to policy and procedures and fluent in both German and English. If this describes you, apply today!
Bilingualism in German and English is mandatory
Pay rate: $54.00/hour
Location: Remote- anywhere in Canada
Availability Required: 3:00am – 11:00am EST
Job type: Temporary | full-time
Here’s why you should apply:
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Lead, mentor and coach teams to exceptional performance
Supervise an assigned team of contact centre agents to achieve Brand identified targets
Ensure that all customer expectations are exceeded
Create a fun, friendly, and approachable team environment
Provide recruiting support
Conduct Performance Reviews
Manage the daily operations of a contact center team
Handle escalated customer calls
Conduct recurring meetings with leadership on continuous improvement so that tools are available to provide the appropriate reports, statistics, and monitor logistics that will aid in serving the claimants and achieve both Contact Centre key performance indicators
Be an early warning system by focusing attention on customer complaints, and reporting data
Requirements:
Must be legally eligible to work in Canada
Must be Bilingual – German/English in both verbal and written communication
Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM
High school diploma at minimum with a university degree and/or college diploma considered an asset
Minimum of 2-3 years Customer Service experience
Must have excellent organizational skills
Excellent computing skills
Ability to multi-task and have a strong attention to detail
Ability to supervise a team of individuals with different skill levels and enable them to achieve performance and quality standards
Ability to display initiative and offer solutions to enhance team’s performance
Ability to handle personnel issues with professionalism and maturity
Ability to work in a fast-paced, extremely customer-focused contact center
Understand what it takes to deliver an exceptional experience
Must be self-motivated and demonstrate strong business decision-making skills
Apply now to this Bilingual (German/English) Call Centre Manager job for immediate employment consideration and an Adecco Recruiter will be in touch with you soon, if you qualify for this role!
@@j
CAB6526
