The Company: Public Storage was founded in 1972 and was introduced to Canada in 1979 and we’ve never looked back. With 65 properties and counting, we are the leaders in self-storage and if anybody asks, “Yes, you can move in for $1”. We invented this promotion!
Mission: To work together and be the business of choice for our customers, employees and shareholders.
The Position: We are looking for full-time bilingual or English only Customer Solution Agents to work from home that can really connect with consumers, WOW them and provide the right self-storage advice and solution. We promise:
- A fully remote, work-from-home position with full support and resources from corporate head office
- No cold calling and you are not on the clock. Inbound calls only.
- Competitive hourly rate with annual merit increases
- Full benefits program and incentive plans.
The Location: This position offers the Customer Solutions Agent the opportunity to conveniently work from home on a permanent basis, with the option of working at the office. The office is located in Vancouver at 2650 Rupert Street.
Requirements:
- English only or Bilingual in English and French is an asset.
- Ideally, up to 2 years of previous experience in an inbound Call Centre environment or 1 year or more of customer service experience in a non-call center environment with proven success of using sales techniques to drive revenue.
- Excellent communication skills.
- Ability to persuade and create that “WOW” experience.
- Problem solver with ability to make quick decisions on the fly.
- Ability to exhibit active listening while attending to customer needs.
- Able to work independently with minimal supervision.
Responsibilities:
- Handle all inbound calls, delivering a world-class customer experience.
- Communicate effectively to customer correspondence via live chat and email.
- Work with a call script as a guide but creatively make it your own.
- Provide product knowledge and solutions to customers to best suit their storage needs.
- Book reservations in a customer relationship management (CRM) software tool.
- Deal with customer complaints and escalations.
- Ad hoc tasks as assigned by Call Centre manager
Why Should You Apply?
- Work from Home with flexibility to work at corporate head office if needed.
- Starting pay of $18/hr. with merit increase based on annual Performance Appraisal.
- Comprehensive onboarding and ongoing training and development.
- Full benefits program after 3 months.
- Company sponsored retirement savings plan.
- Quarterly call-centre incentive bonus based on lead generation.
- Thanksgiving Day gift and Christmas bonus up to $100.
- Company-sponsored summer event and Christmas party.
- Opportunity for advancement
Work remotely
- Yes