Call Centre Agent

Welcome to Collingwood Dentistry

Collingwood Dentistry offers a state-of-the-art facility and is the only dental office practicing laser dentistry in Simcoe County; we are diverse, innovative, and passionate about our patients' care. With various rewarding and challenging opportunities, Collingwood Dentistry is a great place to launch and grow a new career. This is your opportunity to join us today!

We are searching for a Booking Coordinator/Sales team member to join our family. Suppose you are professional, goal-orientated, driven by challenges, highly motivated, strongly emphasizing exceptional customer service, and looking for a challenging and inspiring workplace. In that case, we may be a great fit!

WHAT WE OFFER

• Full-Time
• $23-30 per hour (based on experience)
• Benefits
• Three weeks of holiday per year
• Fun, Friendly Environment

POSITION MANDATE

The Booking Coordinator/Sales is responsible for optimizing the Dental and Hygienist schedules. Ensuring they are maximized while maintaining a high level of professionalism and a personal image that upholds the dental office standards of integrity and quality while providing excellent customer service.

DUTIES AND RESPONSIBILITIES

• Continually monitor the schedule to plan an optimal day for the dental team, always ensuring the practice's schedule is optimized to meet goals
• Directly contributing to the success and profitability of the office through appointment scheduling and outstanding patient service, and the sale of products and services
• Ensure Booking Spreadsheets are maintained accurately
• Understand and be on board with all marketing incentives
• Answer incoming calls and schedule appointments for patients
• Confirm existing scheduled appointments
• Follow up on leads produced by the marketing department of customers who have demonstrated an interest in our dental services
• Educate and sell new dental programs/packages and services to current and prospective patients
• Proactively reach out to patients to schedule recare and hygiene appointments; Correspond with patients via telephone and e-mail
• Accurately enter new and established patient information into dental software, ensuring notes from all patient communication are entered live
• Demonstrate a total understanding of the culture and processes of the dental practice;
• attend meetings as directed
• attend the daily morning huddle
• Perform special projects as requested and other duties as assigned

Because of the fluctuating demands of the position, you may be expected to perform tasks as needed or as directed. You are expected to help others when the occasion arises, just as others are expected to help you.

EDUCATION/EXPERIENCE/SKILLS

The candidate should be compassionate, energetic, and enthusiastic, with at least two years of experience scheduling appointments or equivalent experience.

• Experience in a Call Centre is an asset
• Experienced in sales with validated sales success
• Goal-oriented, driven by challenges and results
• Excellent verbal and written communication
• Exceptional telephone skills with a high degree of customer service
• Self-starter with a high degree of professional judgment and an intrinsic desire to continually learn and grow
• Knowledge of dental procedures is an asset
• Dedicated team player
• Able to multi-task, be self-motivated, and able to work independently but work well with others
• Highly organized
• Ability to maintain a high level of accuracy and attention to detail while working quickly and efficiently
• Ability to maintain a high level of confidentiality

All applicants will be treated with absolute confidentiality.

Job Type: Full-time

Salary: $23.00-$30.00 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• No weekends

Application question(s):

• Do you have a proven sales record?
• Do you have any Dental experience?
• When is your availability to start?

Experience:

• Sales: 2 years (preferred)

Language:

• English (preferred)

Work Location: In person