Bilingual (En/Fr) Call Centre Agents - Monday-Sunday - Overnight Shifts

We are looking to grow our Bilingual (French / English ) Customer Service Team!!

• This role will be trained during the day and evenings for a few months and will eventually move to some Overnight Shifts
• Must be available to train days and evenings - once training is completed you will be considered for overnight coverage, which can include shifts from 7:00pm-3:00am, 11pm-7am or 3:00am-11:00am EST
• Overnight premium $4/hour (for hours worked between 11pm-7am)
• Availability must be Monday-Sunday
• With Incentives, fully trained team members can make between $20-$23 per hour every pay!
• Fully paid training. Hourly base rate during training period is 19.00$ plus evening and weekend shift incentives of 1$-1.75$ PLUS biweekly bonus of up to 2.00$/hr once fully trained!!
• Are you a motivated individual with a desire to help people?
• Are you focused on quality versus quantity?
• Are you detail oriented and willing to learn?
• Are you looking for opportunities to grow into leadership roles such as Trainer, Supervisor etc.?
• This is the job for you!*

With a competitive compensation package and ability to work from home, we provide a work environment of learning and constant growth, coupled with the stability of a 50+ year history in our business.

We are an inbound only (no sales) Call Centre looking for strong bilingual candidates to become part of our growth initiative.

This is a permanent full time (40 hours/week) position.

Who We Are and What We do…

On Call Centre is an inbound message centre that is open 24/7/365 days a year. There are no sales or marketing calls.

Our agents answer calls for various types of industries such as trades, real estate, property management etc. We take and dispatch messages to our clients following defined scripts and call out protocols.

Strong fluency in both French and English, written and spoken is REQUIRED.

Shift Premiums

• Mon-Fri evening shift premium $1/hour (for hours worked between 4pm-11pm)
• Weekend shift premium $1.75/hour
• Overnight premium $4/hour (for hours worked between 11pm-7am)
• Bi-Weekly Performance Bonus up to 3$ per hour once fully trained

We are looking for candidates who…

• Have a current/valid police check.
• Have 2+ years experience in customer service (Call Centre preferable)
• Have strong attendance and punctuality
• Can work evenings/weekends and split shifts

Remote work is available. Candidates interested in working remote must have a quiet non-interrupted workspace if they wish to work from home.

Only those who qualify will be contacted.

Please submit your availability to be considered.

Full-time hours:40 per week

Job Types: Full-time, Permanent

To learn about our team and our services, please visit our website, www.oncallcentre.com.

Job Type: Full-time

Salary: $19.00-$23.00 per hour

Benefits:

• Dental care
• Flexible schedule
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Bonus pay

Application question(s):

• Are you available to work Thursday-Monday between 11am-11pm EST? You will be scheduled full-time hours upto 40 hours per week.

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• French/English AND also write in both French/English (required)

Work Location: In person

Expected start date: 2024-01-29