Customer Experience Specialist

Organizational Description

For over 15 years Omnify Lighting, a division of Lumify Inc., has been delivering lighting innovation for retail merchandising, and point-of-purchase display companies. Our flagship product is LumiSheet™, a globally renowned patented backlit panel, which remains a core product within our architectural grade collection. We focus on technical backlighting to illuminate brand creativity, a critical part of creating great experiences and sophisticated architectural spaces within and beyond retail. We manufacture locally and overseas with one common specification to allow the world’s top brands to leverage their creativity, consistently, across the globe.

Position Summary:

We are seeking a dynamic and results-driven Client Relations and Sales Specialist to join our team. The successful candidate will play a critical role in fostering positive relationships with existing clients to encourage repeat business and identify upselling opportunities. This role involves building and maintaining strategic relationships with key stakeholders within the assigned territory, working towards the achievement of the company’s sales plans and objectives.

This role is well-suited to an individual with a passion for customer service, a knack for sales, and a desire to drive business growth through strong client relationships. If you are a motivated self-starter with a proven track record in sales and client services, we would love to hear from you.

Duties & Responsibilities

• Develop and nurture relationships with existing clients, ensuring a high level of satisfaction and repeat business.
• Establish and maintain strategic partnerships with key stakeholders to drive business growth within the territory.
• Actively work towards meeting and exceeding sales targets as set out in the company’s sales plans and objectives.
• Deliver exceptional customer service to resolve any client issues promptly and ensure client satisfaction.
• Conduct market research and gather customer information to understand industry trends and the competitive landscape.
• Collaborate with marketing and other departments to ensure a cohesive sales strategy and effort.
• Professionally represent the company in all interactions, maintaining and enhancing the company's reputation in the marketplace.
• Take initiative in following up with clients proactively to ensure continued engagement and satisfaction.
• Take ownership of the customer engagement process, from initiation to the conclusion of the customer journey.
• Communicate effectively with customers through the ticketing system, ensuring queries are addressed efficiently and effectively.

Qualifications & Skills

• Proven experience in sales or client relationship management.
• Strong understanding of sales principles and customer service practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively with a team and independently when required.
• Proficient in using CRM software and ticketing systems.
• Demonstrated ability to be proactive and take the initiative in customer follow-up.
• Knowledge of the market and industry trends.

What We Offer:

• A challenging and rewarding role in a dynamic and growing company.
• Opportunities for professional growth and development.
• A supportive team environment and a culture of innovation.
• Competitive salary based on experience and benefits package.

Omnify’s Core Values

• Create Solutions...with deep understanding of the challenges our customers face, lead with quality to provide the right solution the first time. Through establishing an empowered team, we strive to provide the authority and freedom to achieve goals.
• Be Customer Centric - Build Systems to make interacting with us EFFORTLESS.
• Less is More - Less time, less money - in many cases Less is More.
• Be a Teammate - Communicate honestly, respectfully, and candidly with No BS
• Have a Growth Mindset - For the company to grow we all need to individually grow. Be curious. Encourage educated risks and reward success.

Diversity and Equal Opportunity Employment

Omnify is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodation during the application process is available upon request.

Job Type: Full-time

Salary: $55,000.00-$65,000.00 per year

Benefits:

• Casual dress
• Company events
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• Are you legally eligible to work in Canada?

Experience:

• Customer service: 1 year (preferred)
• Account management: 1 year (preferred)

Ability to Commute:

• Markham, ON L3R 2W4 (required)

Ability to Relocate:

• Markham, ON L3R 2W4: Relocate before starting work (required)

Work Location: In person