Customer Information Service Representative - Retail

Work setting

• Plastics manufacturing

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Receive and log complaints
• Answer clients' inquiries and provide information

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Word
• Electronic mail

Area of specialization

• Communications
• Technical support

Specialization/experience (business sales and services)

• Distribution

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Quick learner
• Hardworking

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available