Customer Service And Administrative Assistant

Business Unit: Roads / Parks and Recreation

Position Title: Customer Service and Administrative Assistant

Reports To: Director of Infrastructure Services

Job description and duties are currently under review

PURPOSE OF POSITION

Reporting directly to the Director of Emergency Services & Town Fire Chief, the Customer Service and Administrative Assistant will perform a variety of skilled functions and will provide Customer Service support to the public and Administrative support to the Director of Emergency Services. The incumbent will prepare correspondence reports and other documentation, update and maintain records and files; order supplies; respond to inquiries and complaints, and perform other duties as assigned.

This position is responsible for all administrative duties for the roads and parks & recreation business unit, performing confidential administrative and clerical tasks and will also provide assistance to the roads foreman. The successful candidate will have the ability to problem solve, and assists in accomplishing routine business. The employee is required to have thorough knowledge of department rules, policies and procedures and is responsible for applying this knowledge independently when dealing with the public.

Position Requirements

Education

• Completion of a post-secondary diploma or degree in a relevant field

Experience

• 3-5 years of related municipal experience or combination of experience and relevant education
• Proficiency in MS Office Suite
• Exceptional organization and communication skills
• Proficient in MS Office Suite, Citywide, Fusion and Mesh work order management software (Keystone, Kronos, ONT1Call, Competers, Municipal 511, Kardtech).

Skills

• Must be able to handle contentious issues in a professional, friendly and tactful manner, both on the telephone and in person, in a fast-paced environment
• Excellent verbal and written communication skills
• Exceptional Customer Service experience
• Experience in cash handling an asset
• Ability to work independently and as a member of a team
• Sound skills in, Customer Service, communication and problem-solving to deal effectively and courteously in all aspects of the position

Responsibilities

• Act as the first point of contact for inquiries coming in. Provide general information to residents for infrastructure services, facility rentals, program information and registration along with information regarding other Town services
• Process and accept payments for permit applications, licenses, etc.
• Perform daily administrative tasks such as, filing, ordering supplies, answering phones, and responding to email inquiries
• Assist to schedule hours for roads works and enter all hours worked in the Town’s payroll system
• Assist with processing various types of permits such as entrance permits, road occupancy permits, and burn permits;
• Continually provide Customer Service to all departments in the Town with the ability to work independently and as a member of a team to solve most Customer Service issues at first point of contacts; thrive in a fast-paced environment
• Process all emergency and construction road closures for the Town
• Submit locates for the roads business unit;
• Prepare invoices and other correspondence
• Performs other duties as assigned

Working Conditions and Environment

• This incumbent in this position will be working primarily out of the Town offices.
• The foregoing represents a reasonable statement of the requirements of this position.
• This position is for a 35-hour a week position.
• Normal office hours are 8:30am-4:30 pm, Monday through Friday, however the incumbent may be required to work outside of normal business hours.
• The compensation range for this role is $57,439.20 - $ 67,212.60
• The Town of Erin provides an excellent comprehensive benefit package as well as enrollment in the OMERS pension plan.

Interested applicants may submit their resumes to Resumes will be accepted until 4:00 pm on March 12th 2024

The foregoing represents a reasonable statement of the requirements of this position. Hiring will be subject to the successful passing of a Criminal Reference Check and verification of education and required certifications’. Information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection. The Town of Erin is an equal opportunity employer. Accommodations are available for all parts of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act.

Job Type: Full-time

Salary: $57,439.20-$67,212.60 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Ability to Commute:

• Hillsburgh, ON N0B 1Z0 (required)

Ability to Relocate:

• Hillsburgh, ON N0B 1Z0: Relocate before starting work (required)

Work Location: In person

Application deadline: 2024-03-12