Customer Service And Operations Support

Position: Customer Service & Operations Support - Full Time

Company Overview:  

At Minor Bros, we take pride in serving communities across Southern Ontario for almost 60 years through our two divisions. MB Country Living, as a thriving, family-owned retail organization, we offer a variety of quality products for agriculture, pets, hobby farms, and outdoor living to suit any budget. With our commercial feed division, Minor Bros. Animal Health & Nutrition, we manufacture livestock feeds for various species. Our commitment to exceptional Service and building strong relationships with our customers sets us apart in the industry. We are a growth-oriented company that values both personal and professional development.

Position Overview:

The position of Customer Service & Operations Support is responsible for Customer Service, order entry, production and Operations Support, and other administrative functions within the office.

Key Responsibilities:

Customer Service and Order Processing:

- Handle incoming phone calls, assisting with product inquiries, and providing customer support to both Wholesale and Retail customers.

- Accurately input customer orders and process invoices with attention to detail.

Regulatory Compliance and Quality Control:

- Review feed tags for compliance with CFIA regulations.

- Support the Quality Assurance Manager in ensuring adherence to CFIA regulations, including participation in the annual audit process.

Production and Inventory Management:

- Provide support for production processes.

- Manage feed and ingredient inventory, including commodity and ingredient inventory processing.

Financial Support:

- Process supplier invoices for payment.

- Assist with Accounts Payable tasks.

Quality Assurance and Testing:

- Assist the Quality Assurance Manager in ingredient purchasing and quality control.

- Process feed/ingredient samples for laboratory testing and maintain the annual sampling schedule.

- Track and update customer feed prescriptions, including requests from multiple veterinarians.

Record Keeping and Compliance:

- File necessary production and trucking records.

- Ensure proper retention of records according to CFIA, MTO, and CRA regulations.

- Manage record verification and retention for HACCP and CFIA annual audit requirements.

Data Management:

- Assist with operations data tracking and trend analysis for daily, monthly, and yearly functions.

Administrative and Office Management:

- Maintain office supply inventory and ensure proper sourcing.

- Greet and assist customers and guests at the Home Office.

- Maintain kitchen and lunchroom spaces.

- Perform general administrative duties as assigned by Supervisory Staff.

Experience and Skills include:

Minimum High school Diploma and of 2-3 years of work experience in Customer Service preferably in the agriculture industry.

Proficient in Microsoft Office, including Excel, Outlook, and Word

Proficient data entry experience required

Strong Customer Service and communication skills, ability to handle fast paced order desk processes.

Excellent multi-tasking, organizational, time management and attention to details skills

Strong team player with the ability to assist in other office functions

Ability to prioritize instructions from multiple sources, and follow up with appropriate staff upon completion of tasks

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Application question(s):

• Why did you choose to apply with us at Minor Bros in particular?

Experience:

• Customer service: 1 year (preferred)
• agriculture: 1 year (preferred)

Work Location: In person