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Form of workWe are seeking a highly motivated and customer-focused individual to join our team as an Entry Level Customer Service Representative. Before there were smartphones and virtual meetings there were personal connections and interactions. In this role, we are going back to the basics and rebuilding the value of communication. The Entry Level Customer Service Representative will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction. As an Entry Level Customer Service Representative, you will handle inquiries, resolve issues, and assist customers in a professional and courteous manner. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences, wanting to start their career in CUSTOMER SERVICE, and prefer personalized interactions.
Main Job Responsibilities for Our Entry Level Customer Service Representative:
- Provide prompt, friendly, and efficient CUSTOMER SERVICE
Identify and assess customer needs to provide appropriate solutions and recommendations.
Ensure accurate and detailed documentation of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
Collaborate with other team members and departments to resolve complex customer issues and escalate as necessary.
Maintain a comprehensive knowledge of company products, services, and policies to effectively assist customers and provide accurate information.
Proactively build rapport to enhance customer satisfaction
Meet or exceed individual and team performance goals
Minimum Entry Level Customer Service Representative Role Qualifications:
High school diploma or equivalent. Some college education is a plus.
Previous CUSTOMER SERVICE experience is preferred but not required.
Willingness to learn and develop CUSTOMER SERVICE skills is essential.
Excellent verbal and written communication skills with a professional and courteous demeanor.
Strong problem-solving and decision-making abilities.
Ability to remain calm and composed while handling difficult customer interactions.
Proficient computer skills, which include but not limited to email and basic Microsoft Office applications.
Ability to multitask effectively and prioritize workload to meet deadlines.
Strong attention to detail and accuracy in data entry and documentation.
Flexibility to work in a fast-paced and dynamic environment.
