Customer Service Associate

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CUSTOMER SERVICE ASSOCIATE / SURGICAL COUNSELOR

Working for LASIK MD (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You receive a quarterly bonus.
• You have a permanent full-time position (40 hrs/week).
• You benefit from group insurance, telemedicine & RRSP match.
• You can benefit from a free LASIK surgery, 3 weeks vacation, 3 sick days & 1 wellness day.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.

Your tasks at a glance

• You explain the pre-operative consent forms and paperwork clearly and accurately while ensuring excellent Customer Service.
• You respond to patient questions and concerns clearly and confidently while reassuring them and ensuring they understand the procedure.
• You explain the post-operative care steps and schedule accurately to the patient.
• You update the scheduling and patient file software after every appointment.
• You file charts and complete administrative tasks such as day-end and month-end reports as needed.
• You will be cross-trained for the Receptionist position.

A clear view of your assets

• You especially thrive in a dynamic environment and when working as a team.
• You have an interest in the medical field and/or have a passion for delivering excellent Customer Service.
• You have a high level of empathy and emotional intelligence as well as customer orientation skills.
• You are comfortable with computers, technology, and Microsoft 365; knowledge of EMR systems is an asset.
• You are available to work between Monday to Saturday, 7:00 am-5:00 pm.

From our point of view

Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.