Customer Service Co-Worker

Job ID: 227706

Date posted: 23/02/2024

Who you are

• You have at least 6 months of Customer Service work experience in retail, distribution, or similar environment
• Your coordination skills are top notch – you can brush your teeth, iron your clothes, feed the dog, make a cup of coffee, and just get things done in a beautiful, quick, effortless sequence (or something like that!)
• You have an amazing attention for detail and can effortlessly juggle multiple priorities while keeping a smile on your face
• You are a total people-person and can strike up a conversation easily
• Organization is your middle name… (or it should be because you are all for it!)
• You are very comfortable with computers and are generally technology-savvy
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Your responsibilities

• Be an IKEA Ambassador by recognizing that the customer experience depends on your core ability to prepare and deliver the right products to the right customer quickly and efficiently
• Stage deliveries for customer pick-up, handout orders for click and collect
• Be aware of daily and weekly service targets
• Maintain stock accuracy and inventory integrity
• Stay knowledgeable on IKEA products, in-store and online specials, as well as all applicable internal policies and standards
• Assist your team members with additional duties, as required

Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Just So You Know
In the IKEA world, this position is officially referred to as: Home Delivery Co-worker.
Address: 2685 Iris Street, Ottawa, Ontario K2C 3S4.
Part-time: 20-34 Hours / Week (Including Evenings and Weekends)
Pay: $19.06 / Hour + Benefits after 3 Months (Starting pay may increase depending on experience)