Customer Service / Fire Product Sales Support Administrator

Troy Life & Fire Safety Ltd. is currently looking for a Customer Service/ Fire Product Sales Support Administrator to join our head office team in Owen Sound!

The ideal candidate will be someone with proficient organization and communication skills and a proven ability to prioritize tasks in a fast-paced environment who is committed to providing the best support possible to ongoing objectives of the company.

Responsibilities:

• Receive, enter and process orders for Fire System Projects from Troy’s National branches with minimum delay
• Receive and process telephone, email messages and delivery related queries in a courteous and professional manner.
• Process Change Orders as required to initiate appropriate action
• Quickly adapt to change, i.e. introduction of new products, and associated adjustments needed, changes to existing methods of processing orders, etc.
• Work with Finance team to resolve issues that may arise
• Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise
• Initiate procedures necessary to locate short or lost shipments
• Produce packing slips and coordinate shipping arrangements
• Initiate and process R.M.A.’s as required and handle warranty questions
• Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments
• Manage backlog reports monthly with branch contacts
• Develop and maintain good working relationships with:

• Customer Service team members
• Branch Office Personnel
• Finance Team
• Design/Drafting and Quotes Team
• Suppliers

Qualifications:

• 3+ years' working experience as an administrative assistant
• Post-secondary education in Business Administration or a related field will be an asset
• Well developed interpersonal skills and the ability to problem solve
• Strong oral and written communication skills
• Previous Customer Service experience
• Accurate keyboarding skills are essential
• Ability to assess accuracy and completeness of source documents and information
• Provide direction to Troy branch office staff on process and properly completing paperwork
• Ability to multi task and strong time management skills

Why Work with Troy?

Troy Life & Fire Safety Ltd .is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Authorized Edwards National Partner, Troy is a proudly Canadian, employee-owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a company leased vehicle and a comprehensive benefits program, including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Bachelor's Degree (preferred)

Experience:

• office administration: 3 years (preferred)
• Customer Service: 3 years (preferred)

Work Location: In person