Customer Service - Front Of Store

Ollia Macarons & Tea (16 Ave SW, Calgary) is a boutique patisserie focusing on French macarons, teas, curated homewares, baking classes, and over all, bringing that certain je ne sais quoi to Calgary. Genuine and personable Customer service is part of creating a sweet Ollia experience. We are looking for a dynamic and enthusiastic individual who embodies the spirit of the store and the products to join the Ollia Front of Store Team.

Hours for this position:

We are looking to hire for End of August/Beginning of September 2023.

Preferred availability to work Monday to Friday between the hours of 10am - 7:30pm.

There is some flexibility for availability within those days and times. During peak busy seasons there are opportunities for more hours (including during weekends).

Your core responsibilities will include but are not limited to:

• Being a key holder: opening and closing the store
• Ensuring that the Front of the store runs smoothly: helping customers, providing product knowledge, light barista duties, answering the phone and emails, taking custom orders and class bookings, and filling orders from multiple channels (online, in-store, wholesale)
• Keep track of inventory and restocking merchandise
• Working to achieve sales goals
• Participating in and representing Ollia at community events

We offer:

• A dynamic, growing business where personal development is encouraged
• A kind, inclusive, creative work environment
• Opportunities to get involved in events and pop up stores
• Health/Dental benefits for FT staff after a probationary period (more than 24 hrs/wk avg)
• Profit sharing 2x year
• A paid day off on your Ollia work anniversary (based on your avg working day hours)
• A sweet staff discount to keep your cravings satisfied
• Internal minimum wage of $17/hr after probation period

The ideal candidate is someone who:

• Has a genuine and personable Customer service
• Is a solution finder
• Thrives in a fast paced environment with lots of daily variation
• Loves systems and operations
• Organization and prioritization of tasks makes you swoon
• Is curious and creative
• Loves finding ways to bring a little extra joy to someone’s day
• Will be able to see the small things that no one else sees
• Is flexible & able to work independently with little direction
• Has previous key holder and Customer service experience

Do you have experience in baking, social media, writing, Canva, and/or special event operations? Do you have something special that makes you shine? We’d love to hear about it.

Job Type: Part-time

Salary: From $17.00 per hour

Expected hours: 10 – 15 per week

Benefits:

• Discounted or free food
• Extended health care
• Flexible schedule
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Tips

Application question(s):

• Why do you think you would be a great addition to the Ollia Team?
• What is your favorite dessert and why?

Experience:

• Retail sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Expected start date: 2024-04-01