Customer Service / Information Services Attendant – City Wide

The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc! The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being received for the Information Services Attendantpositions in the Recreation Services Department, Community Services Commission. To apply for this position, please submit your cover letter and resume online by February 21, 2024.

Join us and make a lasting difference!

Community Centre (CC) Locations:

• North (Angus Glen CC)
• South (Aaniin CC, Milliken Mills CC)
• East (Centennial CC, Cornell CC)
• West (Thornhill CC)
• Pan Am (Markham Pan Am)

Hours: Varies by shift - days, evenings and weekends

Job Summary:
Under the direction of the Community Manager, this position is responsible for providing a consistent level of front-line Customer Service to visitors, rental clients, researchers, group tour and program organizers, suppliers, trades people and others requesting information at our Markham community centres.
Job Duties:

• Receives and accurately handles customer requests (phone, in person and/or via email) and provides information for information about the site, current events, rentals and other activities.
• Following detailed procedures, assists patrons with the registration process by reviewing program details with patrons, checking on system for program availability, issuing receipts to patrons and forwarding application forms and cheques to the Contact Centre.
• Sells and processes rental and programming services ensuring the staff and facility resources are available. Receives cash and records sales in an automated ‘Point of Sale’ system.
• Ensures clean and safe conditions in the front office and general reception area; Reports facility issues to maintenance and/or appropriate staff.
• Assists Customer Service Supervisor with registration desk and/or facility openings when required which may include assisting with registration area/facility closings, checking to ensure all buildings are locked, alarms set and assets secured.
• Ensures an adequate supply of program and promotional materials to provide to the public and notifies appropriate staff when supplies are low.
• May conduct facility tours and provide information on promotion packages.
• Other duties as assigned.

Qualifications:

• Enrolled in or partial completion of High School
• Some prior experience in the capacity of serving customers
• Minimum age of 16 years at the start of employment
• Standard First Aid with CPR ‘C’
• AED certified
• Drivers License is an asset
• Superior Customer Service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner
• The ability to work a diverse group of volunteers of various ages, cultures and skill levels. Computer skills an asset

Core Behaviours:

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.