Customer Service Representative

About us

Blue Line Transportation Ltd is the largest and oldest ground transportation provider in the Golden Horseshoe, offerring comprehensive ground transportation services to Hamilton, Burlington and the surrounding areas.

Blue Line is committed to maintaining a Canadian Call Centre and keeping Canadians employed in the the Golden Horseshoe.

The company has invested substantially and hosts a state of the art Call Centre Operation using enterprise grade software in an AWS hosted environment. This commitment to excellence provides both customers and employees with exceptional service and tools delivering extremely high customer satsfaction.

Our work environment includes:

• Modern office setting
• Hybrid work option allowing for enhanced employee satisfaction
• Advanced Computer system availability
• Advanced Telephony environment
• Integrated App's and Automated Telephony Tools offering exceptional levels of automation
• Specific workplace training on the tools being used

Call Centre Team Member

Blue Line is the largest and oldest ground transportation services company in the greater Hamilton area. Blue Line has been offering customers ground transportation solutions for nearly 40 years. As part of its primary business, Blue Line operates the largest Call Centre Operation for ground transportation in this part of southern Ontario. The nature of ground transport has radically changed over the past decade with the inclusion of foreign ride-share operators, but Blue Line continues to promote the importance of Local operations as a key differentiating feature of its business. Blue Line is a completely local operator with, Office staff, Call Centre personnel and Ground Transport Professional Drivers all being residents of the greater Hamilton area.

This focus on LOCAL continues to resonate with customers who are looking for trusted, local operators.

The Call Centre, operating out of the main office in Hamilton is regularly looking for exceptional Call Centre team members to add to its team. The Team works in a hybrid model with work from both the office and from home. The ideal candidate for this role is someone looking for a customer facing call centre role.

Responsibilities Include:

- Responsible for answering and responding to incoming customer calls.

- Accurately gather data in an efficient manner

- Assist customers and resolve questions.

- Perform other phone activities including validation of previous orders.

- May be asked to handle other specific phone based projects

Qualifications

- Must be Customer Service oriented

- Must be computer literate and familiar with current technology trends

- Able to work in an environment with established policies and procedures

- Must have critical thinking skills and able to resolve customer questions

- Must have professional telephone etiquette

- Must have enthusiasm for Customer Service.

- Must be available for different shifts as the call centre is open 24 hours a day 7 days a week and 365 days per year.

Additional Pay

- Overtime Pay

- Enhanced pay for additional work in Dispatch Operations in the Call Centre

Benefits

- On-site parking

- Work from home

- Casual dress

- Extremely flexible working shifts

- Strong support for College and University Students

The role requires strong computer skills, strong Customer Service skills, and ideal candidates for this role include previous call centre personnel, college and university students, semi-retiree's and individuals with strong Customer Service, and computer skills looking for a work at home role that offers extreme flexibility.

The company uses state of the art SAS software tools inside an enterprise grade AWS hosted environment. This provides customers with exceptional tools but empowers employees to carry out their work in a fully supported remote setting. Blue Line remains committed to investing in best of breed technologies to ensure both customers and employees have best in class tools.

The company provides comprehensive paid training and is delighted to support college and university students with meaningful work as they complete their studies.

Job Types: Part-time, Casual

Salary: From $16.55 per hour

Benefits:

• Casual dress
• Flexible schedule
• On-site parking
• Work from home

Flexible Language Requirement:

• French not required

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Hamilton, ON L8N 2C4