Customer Service Representative

We offer an hourly rate of pay of $24.94 (starting) - $25.94 (after 3 months) - $26.98 (after 12 months).

Apply to this opportunity by 4:30 p.m. on March 25, 2024, with your cover letter and resume, quoting File 2024-O-004 and your first and last name to: humanresources@bracebridge.ca.

What You Will Do:

• Provide excellent Customer Service regarding program, facility, and membership information with ability to multi-task in a fast-paced environment by way of direct communication with patrons, telephone, and email.
• Coordinate program registration activities and determine appropriate fee schedule to use by understanding payment category definitions, user groups, required facilities, insurance, policies, and customer requirements.
• Coordinate and provide tours of Town facilities, communicate safety protocols, guidelines, and rules to patrons and user groups and ensure that they are enforced, including correcting inappropriate or unsafe behaviours with patrons where required.
• Provide general administrative assistance and support, order office supplies for the department under the approval of the Recreation Business Services Coordinator.
• Update electronic displays with program updates, upcoming events, and dressing room assignments.
• Prepare, reconcile, and remit float and receipts after each shift. Coordinate and perform daily bank reconciliation to submit to the Administrative Assistant.
• Maintain facility resources and ensure proper information is documented for all assets signed out by patrons and/or staff.
• Liaise with the general public, staff, council members, professional peers, colleagues, members, volunteers, schools, contractors, suppliers, community/special interest groups, and inter-municipally as required; and act as an ambassador for the Town supporting and championing corporate goals and decisions and facilitating public education/relations within the community.

This position reports to the Recreation Business Services Coordinator or designate.

We are looking for a team player who is enthusiastic, Customer Service focused and who has the following:

• Ontario Secondary School Diploma, or equivalent.
• Minimum of one (1) year of progressive, related experience in a recreation setting or equivalent, required.
• Standard First Aid and CPR-C or willingness to become certified, an asset.
• HIGH FIVE - Principles of Healthy Child Development and HIGH FIVE - Principles of Healthy Aging certification, an asset.
• Excellent interpersonal skills including the ability to work effectively in a team environment and to exhibit courtesy, tact, and diplomacy in dealing with the public, department officials and other members of staff. Ability to adhere to confidentiality requirements at all times.
• Excellent written and verbal communication, administrative, Customer Service, cash handling, organizational, analytical, problem-solving, research, and time management skills.
• Excellent working knowledge of Microsoft Office software applications including Excel, Word, Outlook, and SharePoint. Experience using Xplor Recreation software and Point of Sale systems is considered an asset.
• Ability to provide a current and acceptable vulnerable sector police record check.

Job Type: Full-time

Salary: From $24.94 per hour

Expected hours: 35 per week

Benefits:

• Company pension
• Employee assistance program

Education:

• Secondary School (preferred)

Work Location: In person

Application deadline: 2024-03-25