Customer Service Representative

Groupe Ménage Star is a leading provider of premier cleaning services, dedicated to delivering exceptional results and exceeding client expectations. With a focus on excellence and customer satisfaction, we take pride in our commitment to creating clean, comfortable spaces for our clients.

Job Description:
As a Customer Service Representative at Groupe Ménage Star, you will be the face and voice of our company, ensuring that every interaction with our clients is positive and professional. You will be responsible for addressing customer inquiries, resolving issues, and providing support to ensure a seamless experience. From scheduling appointments to addressing concerns, you will play a key role in maintaining our reputation for excellence in Customer Service.

Responsibilities:

• Manage incoming customer inquiries via phone, email, and chat
• Provide accurate information and assistance to customers regarding our services, pricing, and policies
• Schedule cleaning appointments and coordinate with our team to ensure timely service delivery
• Address customer complaints and concerns in a prompt and courteous manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with other team members to optimize processes and improve overall customer satisfaction

Requirements:

• Previous experience in Customer Service or a related field preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and basic computer skills
• Positive attitude and a passion for delivering exceptional Customer Service

If you are passionate about providing outstanding Customer Service and thrive in a dynamic team environment, we want to hear from you! Join Groupe Ménage Star and be a part of our mission to make every space sparkle. Apply now with your resume and cover letter detailing why you would be the perfect fit for this role.

Job Type: Full-time

Salary: $20.25 per hour

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person