Customer Service Representative

Are you passionate about delivering exceptional Customer Service and creating sweet experiences for our valued customers? Daan Go Cake Lab is seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team.

Cover letter recommended. Please note that only candidates that meet the specified requirements will be considered. This is a hybrid position, which may involve work from home or coming into our 3380 Midland Ave location.

Responsibilities

• Provide exceptional Customer Service to both online and in-store customers, answering inquiries, resolving issues, and ensuring a positive experience at every touchpoint.
• Manage customer inquiries via multiple communication channels, including phone, email, and social media, with professionalism and efficiency.
• Process orders, handle payments, and assist with order customization to meet customer preferences.
• Collaborate with our bakery team to ensure accurate order fulfillment and timely delivery or pickup of customer orders.
• Maintain accurate records of customer interactions and order details using our CRM system.
• Act as a brand ambassador for Daan Go Cake Lab, promoting our products and services with enthusiasm and passion.

Required Education, Skills and Qualifications

• Previous experience in Customer Service, preferably in a retail or hospitality setting.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities and the ability to handle customer inquiries and complaints with empathy and efficiency.
• Detail-oriented with excellent organizational skills, able to manage multiple tasks in a fast-paced environment.
• Proficiency in computer skills, including MS Office and CRM software.
• Passion for baking and a love for sweet treats is a plus!
• Must have your own laptop.
• Must be familiar with using social media

Job Types: Full-time, Part-time, Permanent

Salary: From $16.55 per hour

Expected hours: 30 – 40 per week

Benefits:

• Company events
• Extended health care
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Toronto, ON M1V 5B5