Customer Service Representative (Csr)

Briar Grace Consulting Ltd. - Customer Service Associate

Location: Dorchester, Ontario
Starting Wage: $21.00 per hour + Competitive Benefits Package
Position Type: Full-Time
Immediate Start

Briar Grace Consulting Ltd., a local provider of billing and support services for the energy/utility sector, is currently seeking a dedicated Customer Service Associate to join our dynamic team in Dorchester, Ontario. This role is essential in maintaining our commitment to excellence in client support and service delivery. If you are a motivated individual with a passion for Customer Service and a knack for problem-solving, we would love to hear from you.

Responsibilities:

• Customer Interaction: Handle incoming phone calls with professionalism, addressing customer inquiries and concerns efficiently and effectively.
• Payment Processing: Process payments accurately, ensuring timely and correct application to customer accounts.
• Account Management: Assist in creating new customer accounts, maintaining high levels of accuracy and attention to detail.
• Payment Reconciliation: Perform payment reconciliation tasks, ensuring all payments are accounted for and properly recorded, including billing.
• Work Order Management: Generate and manage work orders, coordinating with relevant departments to ensure completion.
• Problem Solving: Address and resolve customer issues, providing exceptional service and fostering positive relationships.

Skills and Qualifications:

• Strong Computer Proficiency: Comfortable navigating and utilizing various software and systems.
• Mathematical Aptitude: Comfortable with numbers and basic calculations, with a keen eye for detail.
• Communication Skills: Excellent verbal and written communication skills, good on the phone, and able to convey information clearly and effectively.
• Learning Agility: Eager to learn new skills and adapt to changing environments and systems.
• Customer Service Experience: Prior experience in a Customer Service role is preferred but not mandatory.
• Team Player: Ability to work well in a team environment, supporting colleagues and contributing to a positive work culture.

Benefits:

• Competitive salary of $21.00 per hour
• Comprehensive benefits package including health, dental, and vision coverage
• Opportunities for professional development and growth within the company
• Supportive team environment focused on collaboration and excellence

How to Apply:

If you are interested in applying for this position, please submit your resume and a cover letter outlining your skills. We are looking to fill this position immediately, so prompt applications are encouraged.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $21.00-$22.00 per hour

Expected hours: 35 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person