Customer Service Representative French/English

Pool Supplies Canada is Canada’s largest online swimming pool retailer. Our mission is to provide Canadian customers with an exceptional service experience via knowledgeable and helpful assistance, competitive pricing, and fast shipping.

As a Customer Service Representative at Pool Supplies Canada, you will be assisting customers remotely over phone, chat and email. This job requires someone who can communicate respectfully and professionally with customers, co-workers and manufacturers in English. You will need to be able to work independently and with your team to communicate effectively and solve customer inquiries. No prior pool knowledge is required.

This position runs from April 29, 2024 – August 2024

BENEFITS:

• Gain experience from a growing e-commerce company
• Remote – No on-site work required
• Competitive wage
• Opportunity for career development and growth
• Save on pool supplies and children's toys

RESPONSIBILITIES:

• Assisting customers via email, live chat and phone
• Processing returns, warranty claims and shipping claims
• Meeting personal/Customer Service team ticket handling quotas
• Providing clear, detailed notes of all interactions with customers and manufacturers.
• Staying updated on all product or policy changes.
• Following through on various jobs and responsibilities that are asked of you

QUALIFICATIONS:

• Strong written communication skills in English and French
• Strong understanding of computers and related skills (including keyboarding, Microsoft Word, Microsoft Excel, Outlook)
• Problem solving skills
• Ability to de-escalate a situation
• No product knowledge required!

SCHEDULE:

Monday - Friday 8:00 am - 5:00 pm

Every other weekend 9:00 am - 4:00 pm with alternative days off during the week.

NOTE: Pool Supplies Canada does not allow vacation or time off during May, June, and July

TECHNICAL REQUIREMENTS:

• Applicants should possess their personal computer, as company-provided computers are not available for contract positions.
• A dependable, secure, and private internet connection is essential, and the use of proxy servers is not permitted.

Pool Supplies Canada is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pool Supplies Canada will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodation will be provided upon request.

Job Types: Full-time, Seasonal

Salary: $20.00 per hour

Benefits:

• Store discount
• Work from home

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Application question(s):

• Do you have your own computer?

Language:

• French (required)

Work Location: In person