Customer Service Representative

Food Secure Canada is a dynamic organization dedicated to promoting food security and building a sustainable food system. As a national alliance, we work collaboratively to address food-related challenges and champion the right to food for all Canadians.

We are currently seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a key part in ensuring positive interactions with our members and stakeholders, contributing to our mission of advancing food security in Canada.

Key Responsibilities:

Member Support: Provide exceptional support to Food Secure Canada members, addressing inquiries and offering information about our programs and initiatives.

Communication: Respond promptly and professionally to emails, phone calls, and other communication channels, maintaining a positive and helpful demeanor.

Database Management: Update and maintain accurate member information in our database to ensure efficient communication and engagement.

Event Support: Assist in coordinating and supporting events, conferences, and workshops organized by Food Secure Canada.

Collaboration: Work closely with internal teams to relay member feedback, address issues, and contribute to the continuous improvement of our services.

Documentation: Prepare and maintain documentation related to member interactions, ensuring a comprehensive record of communications.

Community Engagement: Foster a sense of community among our members, encouraging their active participation in Food Secure Canada initiatives.

Administrative Tasks: Undertake various administrative tasks to support the smooth functioning of the organization.

Qualifications:

• Previous experience in Customer Service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Passion for and commitment to issues related to food security and sustainability.
• Proficiency in Microsoft Office and database management systems.

If you are dedicated to making a positive impact in the realm of food security and possess the necessary skills, we invite you to apply for the Customer Service Representative position at Food Secure Canada. Submit your resume and a cover letter detailing your relevant experience.

Job Type: Full-time

Salary: $20.25 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Ability to Commute:

• Montréal, QC H2W 1Y7 (required)

Ability to Relocate:

• Montréal, QC H2W 1Y7: Relocate before starting work (required)

Work Location: In person