Customer Service Representative-Ontario Or Alberta

Fintech Select Ltd. is a financial technology company with a subsidiary by the name of Selectcore Communications. The communications division operates a 24x7x365 customer contact center located in downtown Chatham. We are currently accepting applicants that can work 32-40 hours per week on a 3 month contract will the possibility of extension. Applicants must be available to work day and afternoon shifts between 8am-10pm timeframe including weekends and holidays. Remote or in office available

Challenge:

To function as an inbound operator answering and supporting all Customer Service inquiries for a client in the Health Care/Pharmacology industry. To work within a fast paced work environment that is operational 24 hours a day, 7 days a week.

To ensure our customers are always handled in a professional, friendly and efficient manner. Their questions, concerns, and inquiries are of the utmost importance.

What we offer:

Starting rate of $17.05

Interactive paid training

Career advancement opportunities

Shift flexibility

A supportive management team

Strong family oriented workplace culture

Transit accessible/covered parking garage

Located in the Downtown Chatham Center Mall

Essential Qualifications:

· Clean criminal Record

· High School diploma or equivalent experience.

· 1-3 years of Customer Service experience

· General knowledge of windows applications and the ability to navigate a computer

Core Responsibilities:

· Under the direction of a Supervisor, answer incoming Customer Care calls in regards to pharmaceutical manufacturer’s co pay savings card programs.

· Verify insurance eligibility

· Answer all calls within established quality standards.

· Reporting special safety events and product quality complaints to the manufacturer.

· Contact external departments to gain additional information.

· Enrolling patients in savings offers, reading terms and conditions, reading pharmacy claim transactions, assisting with activations and providing instructions.

· Providing answers to frequently asked questions

· Gathering information, documentation and typing.

· Computer navigation, account searches,

· Complete understanding of all programs, their features and policies.

· Complete understanding of telephone equipment and call procedures

· Any other tasks not mentioned that might be necessary during the course of business, which relates directly or indirectly to Customer Care.

· Adhere to the assigned work schedule.

· Follow company policies and procedures

Skill Requirements:

· Excellent Customer Service orientation: (professional telephone manner, strong soft skills, positive attitude, a strong personal commitment to serve customers, empathetic friendly helpful tone.

· Communication: (verbal and written) is able to clearly present information in both positive and negative scenarios. Strong listening skills and good attention to detail.

· Adaptability: able and willing to adapt to change. Able to work in a fast paced environment. Able to adapt to the pace of the caller. Able to Multitask.

· Computer and typing skills: Able to navigate a computer, general knowledge of windows applications. Email and using multiple applications.

· Decision and problem solving responsibilities: exercises good judgment and considers the impact of decisions.

· Job knowledge: is able to learn, retain and apply information to the job. Able to follow processes and stay current with program information. Is organized, responsible and can work independently.

· Team oriented: works effectively with others to create a productive and positive work environment.

· Bilingualism a definite asset – French or Spanish

Fintech Select Ltd. is a diverse and equal opportunity employer. We welcome applications from all qualified candidates. Upon request, we will accommodate accessibility needs throughout the recruitment and selection process.

_All information is received in confidence. While we appreciate all applicants, only those chosen for an interview will be contacted directly

Job Type: Seasonal
Contract length: 3 months

Salary: From $17.05 per hour

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Work Location: Remote

Expected start date: 2024-03-11