Customer Service Representative Riv

Customer Service Representative RIV 
We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.
JOB SUMMARY
The Customer Service Representative Registrar of Imported Vehicles (RIV), is responsible for handling incoming calls, and email quote requests or orders. The CSR handles all general and specific inquiries regarding the importing of a vehicle and ensures that customer inquiries are answered in a timely fashion. 
KEY DUTIES & RESPONSIBILITIES
-Answer all incoming customer inquiries relating to import of their vehicle in a professional manner.
-Ensure customer inquiries are answered in a timely fashion and provide excellent Customer Service
-Achieve all measurable daily performance standards (i.e. number of calls answered, closing ratio on quotes, etc.)
-Receive, process and input orders into the system accurately
-Perform other related duties as assigned by management. 
-Adhere to established policies and procedures.
KNOWLEDGE & SKILLS
-Bilingual – French/English required
-Very strong interpersonal and communication skills (oral and written)
-Working knowledge of MS Office (Word & Excel) a must
-Minimum keyboard typing speed of 45 to 60 wpm a must
-Ability to work independently or as part of a group, within a call center environment
-Ability to multi-task and prioritize workload
-Strong Customer Service focus and flexibility in dealing with diverse customer scenarios
-Strong attention to detail and ability to process large amounts of information accurately
-Previous exposure to and experience in the vehicle industry would be preferred, but not essential
WORK EXPERIENCE – MINIMUM REQUIRED
6 months experience; preferably working in a service environment
EDUCATION
Required: High School/GED or equivalent
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Business Acumen and Straight Talk
Inclusion and Collaboration
Customer First Focus
Leading and Developing
Agility
Accountability
We know that women and people of color may be less likely if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you even if your experience may not check every box.
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.    
Location: HomeOffice Ontario, HomeOffice Quebec