Customer Service Representative

Fines HHBC

Fines HHBC is a Family Owned and Operated Lumber & Building Materials store in Ingleside Ontario.

Customer Service Associate

We are looking to hire an energetic and outgoing individual that enjoys the rush of a happy customer, well served. Our Customer Service associate's are responsible to ensure customers in our stores have the best possible experience!

Job Duties & Responsibilities

• Working around our Customer Service desk answering emails, helping customers, answering phones and completing quotes
• Helping customers around the sales floor in all departments of our store
• Working with customers on their special orders. Completing quote, order, purchase order along with communication to completion
• Putting away stock, re-merchandising, organizing product and setting up product displays
• Assisting in our paint department, garden centre, lumberyard and on our cashes
• Aisle maintenance including price changes, product cycling and other required maintenance
• Assisting customers loading their vehicles with things like paint, soil, lumber, garden furniture, etc.

Qualifications

• Must have a team oriented mentality looking to constantly collaborate
• Friendly and outgoing personality who loves dealing with the public
• Must have a significant level of comfort using modern technology and phone technology
• Must be comfortable lifting up to 50LBS to assist customers
• Knowledge of lumber and building materials are considered an asset

WHY JOIN US?!

• Family owned and operated business with a great and growing team
• We love to promote and train within! Over 50% of our current staff have been promoted from within to their current role!
• Full benefits program offered after 3 months of service!
• Competitive Wages with a lot of room for growth!
• RRSP Matching!
• Our customers are our family - get to know our customers and they become a part of our team!

Supplemental Pay Types

• Bonus pay
• Overtime pay

Schedule

• 8.5 hour shifts, 5 days per week
• Approximately every other weekend

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person