Customer Service Representative

Job Summary:

The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class Customer Service. We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.

We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.

Key Responsibilities of the Job

· Interact with customers to ensure a great customer experience in a manner that values their time.

· Move dynamically on the floor to continuously engage with customers and attend to customers needs

· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.

· Use Vendors technology to support kiosk operations and provide positive experiences.

· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.

· Willing to work a flexible schedule including days, evenings, weekends, and holidays.

· Willing to move boxes weighing up to 15 lbs or less(when needed)

· Willing to work as part of a team and/or work independently.

Key Skills and Core Values You Can Bring:

· Customer Experience: Enjoys working and connecting with, understanding, and helping people.

· Personal Responsibility: Accepts responsibility/accountability for actions;

· Is dependable.

· Self-Awareness: Is aware of how words or actions may be perceived by or affect others

· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.

· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging