Address
Form of work
SalaryOverview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a great opportunity to work in a dynamic and fast-paced environment.
Duties:
- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, returns, and exchanges
- Process customer orders and ensure timely delivery
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records and update information as needed
- Collaborate with other departments to address customer needs and concerns
- Upsell products or services to increase sales revenue
Qualifications:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual proficiency in English and another language is a plus
- Previous experience in Customer Service or sales is preferred
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Positive attitude and ability to work well in a team environment
We offer competitive compensation and benefits packages for our employees. Join our team today and make a difference in the lives of our valued customers!
- Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements of the role.
Job Types: Full-time, Part-time
Expected hours: 35 per week
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Secondary School (preferred)
Work Location: In person
