Customer Service Representative/Cashier

Job Summary:

We are seeking a mature highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Duties:

- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about our products and services.

- Assist customers with placing orders, processing returns, and tracking shipments.

- Perform data entry tasks accurately and efficiently.

- Maintain customer records by updating account information and documenting interactions.

- Utilize phone etiquette to ensure professional and courteous communication with customers.

- Identify opportunities for upselling or cross-selling our products to customers.

- Collaborate with other team members to resolve complex customer issues.

- Analyze customer feedback and provide suggestions for improving our products and services.

Requirements:

- Excellent verbal and written communication skills

- Strong ability to analyze customer needs and provide appropriate solutions.

- Previous experience in Customer Service or sales is a plus.

- Proficient in data entry and computer skills.

- Ability to multitask, prioritize, and manage time effectively.

- Exceptional problem-solving skills with the ability to remain calm under pressure.

- Strong attention to detail and accuracy.

-Must be flexible to fill in where required within the group.

Location:

We offer competitive pay based on experience.

If you are passionate about delivering outstanding Customer Service and have the required skills, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Job Type: Full-time

Salary: $18.00-$20.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay
• Tips

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In person