Customer Service Representative/Cashier

Responsibilities:

- Provide exceptional Customer Service to clients via phone, email, and chat

- Assist customers with inquiries, concerns, and requests in a professional and timely manner

- Enter customer information accurately into the database

- Upsell products and services to customers when appropriate

- Analyze customer needs and recommend suitable solutions

- Resolve customer complaints or issues effectively and efficiently

- Collaborate with other team members to ensure customer satisfaction

Experience:

- Previous experience in a Customer Service role is preferred

- Excellent communication skills, both written and verbal

- Fully Bilingual in English and French

- Ability to multitask and prioritize tasks effectively

- Sales experience is an advantage

We offer competitive compensation and benefits packages, including:

- Medical, dental, and vision insurance

- Paid time off and holidays

Job Types: Full-time, Permanent

Salary: $25.00 per hour

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Ottawa, ON K1B 3V1 (required)

Work Location: In person