Customer Service Student

Reporting to the Manager of Customer Service, the Customer Service Representative Student will deliver a broad range of Customer Service activities and specialized information to external and internal customer/users of Town services. The successful candidate will assist customers in securing services, obtaining permits or licenses, as well as respond to a broad range of inquiries. The Customer Service Representative Student is the first line of contact with individuals seeking information and/or requiring services in person, via telephone, voice/e-mail and Internet.

Key responsibilities include: acting as as a liaison between customer and staff and is constantly and consistently responsible for ensuring the appropriate representation of the Town, handle customer complaints in a mature, calm professional manner, escalate/refer as appropriate. Responsible for processing payments, balancing deposits, reconciling, preparing and scanning of bank deposits. support and maintain a busy multi-line phone system in a courteous, timely manner. Receive, sort, prepare and disperse all mail for Town staff and maintain postage machine and order inventory/ office supplies and business cards for Town employees. Assist customers in the completion and issuance of various forms, applications, permits and licenses relating to municipal services.

Preferred candidates will be enrolled in a post-secondary institute in Business Administration, Office Administration, Computer Studies, Customer Service or related discipline. Outstanding Customer Service skills with an ability to maintain composure regardless of the demands of the environment.Demonstrated time management skills with ability to prioritize demands, meet Customer Service standards and deadlines. Previous experience demonstrating a high level of multi-tasking. Excellent interpersonal, public relations, negotiating, organization, analytical and problem/complaint resolution skills. Demonstrate excellent written communication skills; attention to detail and accuracy is necessary as is a strong comfort level with numerical responsibilities. Working knowledge of Microsoft Office Suite and demonstrated comfort level with the Internet. Proven aptitude for the learning and use of various software applications.

We thank all applicants for their interest, however, only those being considered for an interview will be contacted.

The Town of East Gwillimbury is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Town of East Gwillimbury will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the Town’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. In accordance with the Municipal Freedom of Information & Protection of Personal Privacy Act, personal information collected will only be used for candidate selection.