Customer Service/Scheduler

Overview:
We are seeking a highly motivated and customer-oriented individual for maternity coverage join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Duties:
- Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries
- Handle customer complaints or concerns with empathy and professionalism
- Schedule jobs and estimates with our service technicians
- Provide product information, pricing, and availability to customers
- Process orders, returns, and exchanges accurately and efficiently
- Assist customers with account inquiries, billing questions, and technical support
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to ensure timely resolution of customer issues
- Identify opportunities for upselling or cross-selling products or services

Experience:
- Previous customer service experience is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems

Benefits:
- Competitive salary based on experience
- Comprehensive training program provided

Location:
This position is located in Delta, BC.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives!

Job Type: Part-time

Salary: $20.00-$22.50 per hour

Expected hours: 24 per week

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-05-01