Customer Support Specialist

We are so excited that you are reading this and hope that you will decide to apply!

DataTrue is a Vancouver-based startup, making software to help enterprise companies audit, monitor and validate the data they collect online. With some of the largest credit card providers, retailers, consumer goods, ecommerce and manufacturers using our products, we love to solve problems and provide the best possible experience for our customers.

This role gets to have an immediate impact in customer success as well as:

• Training & mentoring before and after moving to live channels.
• Supportive, smaller-sized teams.
• Growth opportunities within your role.
• Remote work with the option to meet with the Vancouver team for special occasions (Candidates must reside in Canada, have residency and not require sponsorship).
• Part time flexible hours

Main Responsibilities:

• Deliver a consultative support experience through creative, technical problem-solving and a thorough knowledge of how the DataTrue solution works.
• Provide training and onboarding technical support for new customers.
• Provide technical demonstrations of the product to potential customers.
• Prioritize support tickets and engage with product teams to solve complex product issues.
• Communicate thoughtful, customized solutions that help customers move forward and maintain service level agreements.
• Provide implementation support to existing and potential customers.
• Provide trade marketing support ad hoc, as required for sales collateral, training material, product release/s.

Experience and Skills:

• Technical skills: HTML+CSS, basic JavaScript, Analytics Tag Management and a basic understanding of website and mobile deployment processes. Experience with Google and Adobe analytics implementations is preferred. Manual and automated QA experience with web and mobile apps is nice to have.
• Ability to learn quickly whilst on the job and a passion for self development.
• Analytical nature with the ability to identify root causes and business drivers in problems.
• Strong customer focus with excellent verbal and written communications skills with the ability to build effective customer relationships.
• Customer support or account management experience is preferred.
• Comfortable working remotely with different time zones and a distributed team.
• Self organising and self driven

Application requirements:

• Resume
• A paragraph that summarizes experience leveraging the technical and soft skills required and interest in developing further.
• A couple points on what attracted you to the role and why you’d like to join.

Please note that applications that leave empty these screening questions may not be considered.

Job Types: Part-time, Permanent

Salary: From $22.00 per hour

Expected hours: 24 per week

Application question(s):

• Please summarize your experience leveraging the technical and soft skills required and your interest in developing further.
• What attracted you to the role and why you’d like to join?

Work Location: Remote